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Contract Cancellation charge

Ayesha191
Visitor

‎21-03-2025 04:03 PM

I recently cancelled my contract via live chat and I asked if I would be charged the person said no however on my account it says I will be charged £74 for a plan I have not used and for a sim I have not received 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎21-03-2025 04:25 PM

Hi @Ayesha191 

If you're still within contract you'll need to pay the remaining contract if you want to leave. Same as most contracts. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎21-03-2025 04:55 PM

You can't cancel over Live Chat. You need to phone CS to cancel. If you ordered by phone or online & are still within the cooling-off period there should be no charges.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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