Contacting EE is impossible.

[mark1864]

sat on hold to EE for god knows how long trying to get a hold of someone from customer support to enquire about the phone contract and bill ive been put onto. As it has changed dramatically from what i was told on the messager service would be a fixed contract after the inital 6 months at half price. 

is there any way for me to lodge a complaint or find out who to contact correctly to not sit on hold for half a day for absolutely no one to answer by the end of it.  i have been a customer since 2022 and quite franky regret changing to EE 

[XRaySpeX]

@mark1864 : You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[mark1864]

thank you very much for the reply, any idea how to contact the customer support in a more appropriate fassion so as im not spending hours waiting on the phone

[XRaySpeX]

You could try Live Chat. If you are on contract, Live Chat will be found under the Help section of the MyEE app.

[bristolian]

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@mark1864 wrote:

As it has changed dramatically from what i was told on the messager service would be a fixed contract after the inital 6 months at half price. 

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Who advised you of this? Do you have a screenshot of this message service, whoever it's from?

[mark1864]

advised me of it? a person called prince from the EE live chat system when my first EE contract hit exorborant prices. No i dont have a screen shot from a live chat a year ago.