Complaints department

[GaryJ2]

Does anyone know the best route to make a formal complaint? 

I have been billed over £300 for a contract that had been cancelled and the issue was with EE (an EE customer service person called Katie ***** checked and confirmed the issue was with EE), however, after requesting the refund, the comms went dead to say the least.

I want to escalate this formally through complaints before further escalation to the Communications Ombudsman should EE not resolve this matter.

Any advice appreciated

[mod edit: removed employee personal details]

[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[GaryJ2]

Many thanks for the prompt reply, its appreciated.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.