Claiming on Insurance

[Katylou01]

Hi, i pay for full coverage insurance for both of my devices , one is broken so i would need to claim on the insurance but I’m not sure how it works, do i need to pay any extra money up front? And  i also wanted to upgrade too, would i need to claim on the insurance first and get the phone replaced and then upgrade it or can i just upgrade 

Thankyou 

[Leanne_T]

HI there @Katylou01

Thanks for coming here. 

If you give us a call on 150, the team will let you know the process to make a claim on your insurance and run through your upgrade options with you. 

Leanne 🙂

[Katylou01]

Can i claim on the insurance through the app or do i have to call 150?

[James_B]

Hi @KatyLou1,

You can start your claim at ee.uk.chubbinsured.com/.

Hope this helps. 🙂

James

[Katylou01]

Thankyou, I’ve tried doing it but it’s really comfusing and I don’t know some of the imformation

[chistery]

HI @Katylou01 

What sort of information are you missing? 

As @Leanne_T says, maybe call 150 instead but they will likely need the same information, but may have access to it.

[Katylou01]

Thankyou,  i called 150 and it’s all sorted now they are sending a replacement phone out for me 

[Leanne_T]

Thanks for coming back and letting us know this is sorted @Katylou01

Leanne.