Contracts & Billing

Looking to get pay monthly contract

Hi guys looking to get a pay monthly contract online and handset sent to the house but I have been told that I need photo id which I don't have is this true as I tried to get handset in store and was also told that I needed photo id.thanks

September direct debit

Could my September payment be deferred till after 16th September as no money to pay the bill till then

Me payday 29 each month

Me payday 29 each month..why me bill its ready with fees charge at 29 aug . when me ready payd with not fees charge ???  [Mod edit: Please do not post personal information on the public board. Thanks!]

Discount not applied

Hi,I have had my phone several months and was told my 20% discount would start automatically but it still hasn't! Please could this be checked and could be back paid from the start of my contract.Thanks,Nicola

Payment Plan Upgrades

So I went on a payment plan as I was out of work for 5 whole months (used to work in EE Retail), am I still able to upgrade my device assuming I have no outstanding balance?

Query on phone Bill

I spoke to one of your colleagues on the phone on Wednesday 24 August querying my bill he said that he would need to request the phone conversation which would take 72 hrs so scheduled a callback for Sunday 28 August at 2pm gave him until after 3pm s...

Contract

When looking at a new contract, in the essentials plan under usage it says ‘ loads of texts and calls’ what does loads actually mean? As the smart plan states ‘unlimited’ for calls and texts  

My bill

Hi can I pay my phone bill on the 16th of September please

Final Bill

I’ve just had a huge final bill, months after leaving EE! Why would I have this when I paid my final bill months ago? 

My account is saying iam the account user and not the account holder