04-10-2022 02:36 PM
Hi my daughter gets charged every month for something called check text receipt price ranging from £13:99 to £2:49 and throughout the month on random days does anyone know what this is.How can I stop it. EE said they would cancel other subscription to see if it stops these payment’s. Thanks @Fabmel73
01-10-2024 07:02 AM
I would like to know what these are, especially when I have a spend cap set at 0 how can this happen ?
01-10-2024 07:54 AM
@Loamie : The clue is in the heading of that page, which you have unfortunately foreshortened - Services from other c... -> "companies". They are Charges to Mobile which Spend Caps don't restrict - see How Do I Set Up and Manage Spend Cap?
What a Spend Cap doesn't work for
A Spend Cap doesn’t restrict charges onto your mobile bill for
- Roam Abroad Pass
- Travel Data Pass
- Data pass purchases
- Add-on purchases i.e. Apple Music, TNT Sports, Minutes add-ons
- Phone insurance
- Service charges for premium calls and texts
- Charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations
- Voice short codes
- Premium rate texts received
- Admin charges
- Late payment fees, or
- Monthly recurring charges such as plan charges.