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Check text receipt

Fabmel73
Visitor

Hi my daughter gets charged every month for something called check text receipt price ranging from £13:99 to £2:49 and throughout the month on random days does anyone know what this is.How can I stop it. EE said they would cancel other subscription to see if it stops these payment’s. Thanks @Fabmel73 

31 REPLIES 31

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I would like to know what these are, especially when I have a spend cap set at 0 how can this happen ?

XRaySpeX
EE Community Star
EE Community Star

@Loamie : The clue is in the heading of that page, which you have unfortunately foreshortened - Services from other c... -> "companies".  They are Charges to Mobile which Spend Caps don't restrict  - see How Do I Set Up and Manage Spend Cap?

 

What a Spend Cap doesn't work for

A Spend Cap doesn’t restrict charges onto your mobile bill for 

  • Roam Abroad Pass
  • Travel Data Pass
  • Data pass purchases
  • Add-on purchases i.e. Apple Music, TNT Sports, Minutes add-ons
  • Phone insurance
  • Service charges for premium calls and texts
  • Charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations 
  • Voice short codes
  • Premium rate texts received
  • Admin charges
  • Late payment fees, or
  • Monthly recurring charges such as plan charges.

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