Check text receipt

[Fabmel73]

Hi my daughter gets charged every month for something called check text receipt price ranging from £13:99 to £2:49 and throughout the month on random days does anyone know what this is.How can I stop it. EE said they would cancel other subscription to see if it stops these payment’s. Thanks @Fabmel73 

[Jon_K]

Hi @Fabmel73.

Welcome to the community.

Are these charges appearing on your EE bill?

Did they stop the charges on your bill?

Jon

[Jessicas67116]

Hi there! 
please could I get some help on this aswell as I am facing the same charges and not sure what this is from?

many thanks

[Christopher_G]

Hi @Jessica67116

Welcome to the community.

I would recommend speaking to our mobile care team so that they can look into this and advise you what can be done.

Let us know how you get on.

Chris

[XRaySpeX]

Could it be that your Messaging app is set up for Delivery Reports or Read Receipts, altho' it would seem rather expensive for those?

@Jon_K : Does EE charge for those?

[bristolian]

Standard SMS delivery reports shouldn't be charged for, at least on plans with unlimited text allowances.

I would be interested to see an anonymised screenshot of a bill with these charges on, as mentioned - this forum is not C/S and no-one here has access to individual accounts or bills.

[James3426]

 there you go I’ve got the screenshot of what they range from but this is sky rocketing my phone bill to nearly £200 a month

[XRaySpeX]

A Google search reveals, other than here, all hits are Russian! Worrying?

[James_B]

Hi @James3426,

Welcome to the EE Community.

Have you checked your messaging app to see if you've received any confirmation texts at the times you were charged?

James

[Sjb22]

I too just found £7.99 and 79p on my bill under check txt receipt! Am totally clueless