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Charges for sticker

Kisiyema
Explorer

Hi, 

I was just charged £2 for sending a sticker, and a GIF, I wasn’t charged for this before, what’s changed? Seems a bit money grabbing. 

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Kisiyema ,

Welcome to the community,

This will depend whether you and the person are both on IMessage or have RCS for messaging, if not, then it will count as picture message, and you will get charged. IMessage is on IPhone and RCS is both on Android and IPhone, so long as the settings are enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Thanks for your help with this!