Charges for sticker

Kisiyema · ‎14-05-2026

Hi,

I was just charged £2 for sending a sticker, and a GIF, I wasn’t charged for this before, what’s changed? Seems a bit money grabbing.

Schockwave · ‎14-05-2026

Hello @Kisiyema ,

Welcome to the community,

This will depend whether you and the person are both on IMessage or have RCS for messaging, if not, then it will count as picture message, and you will get charged. IMessage is on IPhone and RCS is both on Android and IPhone, so long as the settings are enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎14-05-2026

Hello @Kisiyema ,

Welcome to the community,

This will depend whether you and the person are both on IMessage or have RCS for messaging, if not, then it will count as picture message, and you will get charged. IMessage is on IPhone and RCS is both on Android and IPhone, so long as the settings are enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Kisiyema · ‎14-05-2026

Thanks for your help with this!

Schockwave · ‎15-05-2026

@Kisiyema , you are welcome, glad I could help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.