Charged for cancelled lines

[ndavies1575]

Hi, 

I have cancelldd two lines on my account about 2 months ago now but i am still being charged for these lines, they had reached the end of there contract, i contacted EE and informed the person on the phone to cancel and they confirmed both lines are cancelled now, i am being charged for them two months later.... does anyone know why this would be happening? 

[Chris_B · Accepted solution]

@ndavies1575  Sounds like they’ve not been terminated,  you need to call customer support and explain that you gave 30 days 2 months ago but are still being charged.  

[Christopher_G]

Hi @ndavies1575 

I'd definitely recommend following @Chris_B's advice and speak with our customer support team. They'll be able to check the history of your account and find out what's happened.

Keep us posted on what happens please.

Chris