Charged £65 when it should only be £15 ?

Joromain9 · ‎30-06-2022

XRaySpeX · ‎30-06-2022

It's probably a £50 refundable security deposit against roaming. If you don't intend to use your phone abroad call CS & ask for it back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Joromain9 · ‎30-06-2022

I’m so disappointed ive only had sim nearly 2 weeks havent used all data ect 🤬£65 to loose when not expected has left me in a difficult situation

XRaySpeX · ‎30-06-2022

@Joromain9 : You don't tell us for what. Please explain your issue in greater detail so we may be able to help you with it.

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Joromain9 · ‎30-06-2022

Contract sim first bill was told £15 per month and was charged £65. --
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Joromain9 · ‎30-06-2022

Contract sim £15 per month charged and taken £65 out of account. Haven’t used all data ect

XRaySpeX · ‎30-06-2022

It's probably a £50 refundable security deposit against roaming. If you don't intend to use your phone abroad call CS & ask for it back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Joromain9 · ‎30-06-2022

Thank you so much for your assistance feel a bit better now will defo call them tomorrow.

XRaySpeX · ‎30-06-2022

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Joromain9 · ‎30-06-2022

Hopefully all will be sorted when i can talk to CS when open as closed now.

Alex402 · ‎02-07-2022

Yeah happened to me m8 awaiting refund