Charged £4.99 on my bill no explanation

[T_F]

I accidentally sent a picture message and was billed 83p which was listed but also received another charge of £4.99 without any explanation of what this charge is for

[Northerner]

Hi @T_F 

It will say on your bill if it is outside your normal charges. 

What does your bill say? 

Thanks 

[T_F]

So is this an additional charge as well as charge for a photo message because if so I find this rather excessive

Sent from my iPhone

[James_B]

Hi @T_F,

What is the £4.99 charge listed as on your bill?

James

[T_F]

It said extra charges 1/6/23 at 21.41 details blank price £4.99
Then on other charge it says picture message details to the phone number sent and then cost £0.83 total of £5.82

Sent from my iPhone

[XRaySpeX · Accepted solution]

They are 2 separate charges. 83p is the correct charge for an MMS. You'll need to call CS to query the £4.99.