Charge for picture message not sent

[ClareE81]

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and stop it happening again?

[Ritu_D · Accepted solution]

Hi @ClareE81 

Welcome to the community. 

I would recommend Contacting Us to look into this further, usually if there is a charge on the account this means there has been a chargeable activity made from your device, do you recall sending a message at all? 

In regards to the number in question, take a look a this information it will give you advise on how to Avoid Scams and how to report anything that you may have concerns about. 

Thanks 

Ritu