Charge for picture message not sent

[ClareE81]

On my phone bill this month I have a charge for a picture message to a number 010020250100. Not a number I recognise and checking my messages I sent none on the date specified. Google tells me this is a scam number. How can I get EE to refund me and stop it happening again?

[Ritu_D · Accepted solution]

Hi @ClareE81 

Welcome to the community. 

I would recommend Contacting Us to look into this further, usually if there is a charge on the account this means there has been a chargeable activity made from your device, do you recall sending a message at all? 

In regards to the number in question, take a look a this information it will give you advise on how to Avoid Scams and how to report anything that you may have concerns about. 

Thanks 

Ritu

[Flowersmum]

I have this same charge on the 24th November too! So odd

did you find the cause of yours?

[FrankieMumbles1]

Me too. What was the answer please?

[Rach_H]

Hi @FrankieMumbles1,

Welcome to the Community!

We'd recommend reaching out to our team, and they will be able to look further into this for you.

Rach

[Lakky11]

I’ve just discovered this on my latest bill!  Am in the process of querying it.

[Lakky11]

EE solution was to remove the £10 spend cap so I can no longer send picture messsges via SMS - which I very rarely do anyway. They are not able to block the number, and I can’t block it on my phone as it’s never appeared on my phone !

[BLUX]

I also have three picture messages to this number on my phone bill. Despite a long winded and fruitless call to the EE customer support team they refuse to refund the £2.79 and suggested I send the number to their 'fraud' team by text to 7726 which I have done. The person I spoke to also reduced the spend cap to zero.