Changing from Data pack to 24 months contract

[hdimantha]

Hi everyone,

I’ve been an EE data pack user for over two years and recently decided to switch to a 24-month SIM-only contract. Last Sunday (13th of Oct), which was also the expiry date of my data pack, I called EE and found a suitable contract. The process started, but due to a technical issue, the representative was unable to complete it. He assured me he would call the next day (Monday, 14th of Oct) to finish the process.

Since my data pack was expiring that day, I had to purchase another pack (I chose the cheapest one for £10) to continue using mobile services.

As promised, the representative called on Monday and completed the contract setup. He was also kind enough to apply the £10 as a credit, acknowledging that the delay was due to the technical issue on Sunday.

However, I’m still using the £10 data pack, and it hasn’t switched to the contract yet. How can I apply the £10 credit towards my contract’s monthly payment and start using the new plan?

Thank you!

[Peter_W]

I'm really glad to hear that you managed to get this sorted out @hdimantha, thanks for taking the time to come back and let us know too!

Do you have your number and credit transferred over now too?
Peter

[hdimantha]

Hi Peter,

The number transfer was the first thing I did after receiving the new SIM. The representative transferred the number immediately, even before we finished our conversation, and as soon as the transfer was complete, the line dropped. I was planning to ask about my credit transfer, but I didn’t get the chance. 🙃

I had to call back to sort out the credit transfer. Fortunately, they were able to process it as well, but I’m not sure if it’s applied yet—I’ll have to wait and see. ☹️

Hassy

[Peter_W]

Cheers @hdimantha.

This should be added to your next bill as a discount, and if you have the EE app installed you can view this once your next bill is produced. 

If there's anything you're at all unsure of though, please reach out to our team and they can get everything double checked. 

Peter