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Changing Plans

Marzzz
Visitor

I brought my 15 plus with EE in April of last year and i also got a new sim with the phone - an unlimited data sim. Now almost a year later i find myself paying £35 pounds for the sim which is more than i pay for the device. Ultimately, i've come to the conclusion that i do not need unlimited data and i want to change my sim plan to a cheaper one and also keep my number the same. Is that possible?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Marzzz  Your contract is for that amount until the minimum term,  you can not lower it to cheaper tariff until you are within your upgrade period 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Marzzz  Your contract is for that amount until the minimum term,  you can not lower it to cheaper tariff until you are within your upgrade period 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

Hi @Marzzz Just to add to the above post, although you can't lower your plan while you're within your minimum term, I'd still recommend giving one of our guides a call to see if there are any extras that you have that could be removed to save you money.

To speak with a guide, I'd recommend giving us a call on 150 from an EE phone, or 07953 966 150n from any other phone.

You can find a link to our Contact us page here

Chris S

Marti01
Visitor

Hi can I help for me please i wanted change my plan because I am not really used anymore at the moment I pay £72 monthly my contact finish 03.26.2026 thanks for help

Chris_B
EE Community Star
EE Community Star

@Marti01  you can’t lower the be contract price that you agreed to honour until your within your upgrade period.  It’s a contract that you agreed too.    Your only option is to pay off that contract and take out a cheaper tariff.   If you do this you’ll have to pay off that remaining fee in one payment. You do get a 4% discount on that remaining cost. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.