Changed contract and now confused about billing. Need clarification

[rachel237]

Hi - had a deal to get two phones with broadband.  upgraded both phones but feel I was pressurised in store.  Not really sure what I signed up to.  Lack of explanation in shop and no one to talk to about it.  Can anyone help?   Really wanted to speak to someone from EE about this.  There doesn't seem to be online chat.

[bristolian · Accepted solution]

EE-CS are available on 150 from your mobile, there is online-chat via the myEE app for pay-monthly customers.

If you feel pressurised in any retail store - EE or otherwise - the best solution is to say "no thankyou" and walk out. All the more so if you're not sure what you're agreeing to or are unhappy with any description of the goods/services.

There is no 14days statutory cancellation on face-to-face retail shop purchases, this makes it all the more important.