Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change of ownership

Go to solution
Miffyjinx
Visitor

‎24-05-2025 08:01 AM

Back in 2021 myself and my ex husband split. He rang EE to change the ownership of the EE account I pay for. It was a painful experience as he is in the forces and rarely avaliable to pick up the phone and we are never together. Since then we have been through a messy divorce and we are no longer on speaking terms and I now find out that the change of ownership never happened. It says we have to be together to make this change. We are never in the same city nevermind the same room and I am worried that if I tell him about the fact he has control over my phone/bills he might change things. Also means I can never upgrade, change my bill or cancel if I NEED to.  I don't understand why the change never happened in 2021. 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Peter_W
EE Community Support Team

‎24-05-2025 11:24 AM

Good morning @Miffyjinx.

Thanks for reaching out to us here on the Community 😊

Both parties don't need to be on the phone at the same time to complete a change of ownership, but we do need to speak with whoever is the account holder first. 

They first of all need to give our team a call; here we will check eligibility and if all is okay we will provide them with a unique password to supply to the person taking over the account. 

The new customer can then contact us separately, quote this password, and we'll begin the process of completing the transfer. 

As @Chris_B mentioned, this is subject to a credit check, but provided this goes through, the new customer should be able to take over the line.

Peter

View solution in original post

3 REPLIES 3
Go to solution
Northerner
EE Community Star
EE Community Star

‎24-05-2025 08:08 AM

Hi @Miffyjinx 

You'll need to speak to EE CS on 150 about this issue. 

He is the account holder then not you. You could try and transfer your number out to another carrier then transfer it back, or just get a new number. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Go to solution
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎24-05-2025 08:53 AM

@Miffyjinx   He rang EE to change ownership.  Did you at any point take a call from EE about this ?  To change ownership the receiver also has to accept that account change in to their name and you also need to pass a credit check.         

 You can do all the things you say your can’t do.   You’ll just get a new number and an account in your name.    It’s not your account and never has been 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Go to solution
Peter_W
EE Community Support Team

‎24-05-2025 11:24 AM

Good morning @Miffyjinx.

Thanks for reaching out to us here on the Community 😊

Both parties don't need to be on the phone at the same time to complete a change of ownership, but we do need to speak with whoever is the account holder first. 

They first of all need to give our team a call; here we will check eligibility and if all is okay we will provide them with a unique password to supply to the person taking over the account. 

The new customer can then contact us separately, quote this password, and we'll begin the process of completing the transfer. 

As @Chris_B mentioned, this is subject to a credit check, but provided this goes through, the new customer should be able to take over the line.

Peter