The EE Community

How to cancel an incorrect order

I went to the store in my town to get an unlimited data pack for my mobile phone, but received emails saying I ordered broadband. I didn't order any broadband, it was a mistake! The fact is that my home has already had EE broadband setup years back. ...

Switched tariff but no service

Hi, I recently switched tariff after many attempts it was finally sorted after complaining. However my digital home phone is not working and I keep getting a voice recorded message saying that it’s not working. I called EE and went through troublesho...

Slower speeds on passthrough with 5G HH70c?

Now this may just be me and having some intermittent results, but does the 5G HH70c switch from 5G to 4G in passthrough mode?   I can get faster speeds on my iPhone 12 in 5G mode than I can connected to the HH70c in passthrough, with the test being d...

Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I  was told it would be passed to technical support.  I made another call yesterday and was told to visi...

How do I get a copy of my statement

EE Website not letting me Unlock Phone

Hey Guys, I've been trying for a while to unlock my phone on EEs website where it says unlock phone. And every time I try it, it just says try later.Anyone know what to do.

Previous Employee - Payslip

Hi,I have recently left EE as an employee and was wondering how I would contact HR/Payroll regarding my final pay/payslip? Is there a contact number/email? Thank you!