Card blocked

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I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my card but the app never works. 

[Chris_S · Accepted solution]

Hi @Izzyxx Thanks for getting in touch with us here in the EE Community.

I'm sorry to hear that a payment went missing last April, did you manage to get that resolved?

I'd recommend giving one of our billing guides a call, so that they can get access to your account and check the status of your direct debit.

To speak to a guide, dial 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S