Cancelling Sim only contract

[Lynsey891]

Hi,
My 12 month sim only contract ends on the 9th Feb so 26 days left. 
I am looking at leaving EE as I can get a better rate elsewhere.

If I wanted to cancel my contract do I have to wait for it to finish or can I ring them beforehand and say I want to cancel it after the 9th?

Thanks

[Katie_B · Accepted solution]

Hello @Lynsey891. 

Welcome to the EE Community. 

I am sorry to hear your looking to leave. 

If you wish to cancel a 30 days notice must be provided, this can be given by giving us a call on 150. 

Katie.

[XRaySpeX]

It's too late to cancel it for the 6 Feb as you need to give 30 days notice. Call them now to give your notice & it'll end on the 13 Feb.

[Kirigaya_Kazuto]

*you're

[mikeliuk]

Hi @Lynsey891 ,

If you wish to keep your number, I highly recommend using a PAC to effect the cancellation.

If you cancel by giving notice and no other arrangements, you will lose your number and your SIM will be inactivated.

[XRaySpeX]

Even if you port your no. to another network by PAC w/out needing to give notice, you would need to ensure that the port doesn't occur before the 9th if you don't to be paying both networks for the same period.

[mikeliuk]

Hi @Lynsey891 ,

As you only have 26 days remaining of your commitment period (aka minimum term), you can use either a PAC to keep your number, or a STAC to discard your number and cancel your contract simultaneously.

You will need to pay 26 days of the contract (less the VAT for the days after cancellation) regardless of what you do. The advantage of the PAC or STAC is that you won't need to pay the additional four days of the notice period, being the difference of 30 days' notice and 26 days remaining. This is due to an Ofcom rule.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-swit...

Notice-period charges banned

The second biggest hurdle switchers face (after cancelling their previous service) is trying to avoid paying their old and new mobile companies at the same time – with three in ten customers finding this difficult.

So, from Monday, Ofcom has banned mobile providers from charging for notice periods running after the switch date. This will save UK mobile customers a combined £10m each year.

Customers need to give their new provider the PAC or STAC number, so their old and new mobile companies can make sure there is no double payment.