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Cancelling Sim only contract

Lynsey891
Visitor

Hi,
My 12 month sim only contract ends on the 9th Feb so 26 days left. 
I am looking at leaving EE as I can get a better rate elsewhere.

If I wanted to cancel my contract do I have to wait for it to finish or can I ring them beforehand and say I want to cancel it after the 9th?

Thanks

1 SOLUTION

Accepted Solutions
Katie_B
EE Community Support Team

Hello @Lynsey891

 

Welcome to the EE Community. 

 

I am sorry to hear your looking to leave. 

 

If you wish to cancel a 30 days notice must be provided, this can be given by giving us a call on 150. 

 

Katie.

View solution in original post

6 REPLIES 6
Katie_B
EE Community Support Team

Hello @Lynsey891

 

Welcome to the EE Community. 

 

I am sorry to hear your looking to leave. 

 

If you wish to cancel a 30 days notice must be provided, this can be given by giving us a call on 150. 

 

Katie.

XRaySpeX
EE Community Star
EE Community Star

It's too late to cancel it for the 6 Feb as you need to give 30 days notice. Call them now to give your notice & it'll end on the 13 Feb.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

*you're

mikeliuk
Ace Contributor
Ace Contributor

Hi @Lynsey891 ,

 

If you wish to keep your number, I highly recommend using a PAC to effect the cancellation.

 

If you cancel by giving notice and no other arrangements, you will lose your number and your SIM will be inactivated.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
XRaySpeX
EE Community Star
EE Community Star

Even if you port your no. to another network by PAC w/out needing to give notice, you would need to ensure that the port doesn't occur before the 9th if you don't to be paying both networks for the same period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mikeliuk
Ace Contributor
Ace Contributor

Hi @Lynsey891 ,

 

As you only have 26 days remaining of your commitment period (aka minimum term), you can use either a PAC to keep your number, or a STAC to discard your number and cancel your contract simultaneously.

 

You will need to pay 26 days of the contract (less the VAT for the days after cancellation) regardless of what you do. The advantage of the PAC or STAC is that you won't need to pay the additional four days of the notice period, being the difference of 30 days' notice and 26 days remaining. This is due to an Ofcom rule.

 

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-swit...

 

Notice-period charges banned

The second biggest hurdle switchers face (after cancelling their previous service) is trying to avoid paying their old and new mobile companies at the same time – with three in ten customers finding this difficult.

So, from Monday, Ofcom has banned mobile providers from charging for notice periods running after the switch date. This will save UK mobile customers a combined £10m each year.

Customers need to give their new provider the PAC or STAC number, so their old and new mobile companies can make sure there is no double payment.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net