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Cancelled Plan but still being charged

Lau143Ben
Visitor

‎30-10-2024 12:56 PM

Hello, 

I canceled our plan more than 45 days ago however I am still being charged. I have moved out of the country and when I call I am on hold forever with no one answering. Is there something I can do to get this resolved, otherwise I will need to dispute the charges with the bank. Thank you.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎30-10-2024 01:23 PM

@Lau143Ben   Did you pay off the remaining term of the contract when you called to terminate? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.