23-04-2024 04:47 PM
Solved! See the answer below or view the solution in context.
23-04-2024 07:06 PM
Hi @Pam690 and thanks for the post.
Sorry you've been charged after returning the hub. I can sort this out for you. Check your inbox for my message and drop me over the details.
Cheers
David
23-04-2024 05:57 PM
@Pam690 Then you need to call customer services about this.
23-04-2024 06:42 PM
Hello Chris
I have tried phoning 150 several times and replied with sending text messages stating the above
Sadly they don't phone me back
The Post Office have apologised ,they agree that the tracking return was correct ,and conclude that the parcel is lost
EE has to contact the Post Office and claim the £85 back apparently
The label address was
BT/EE
Returns
Yorkshire Distribution Centre
YDC
XX10 1BT
This postcode has been mentioned on several threads going back years
Is this post code accurate?
I have done exactly what EE asked
So why do I get no response or my money refunded-it is dishonest
23-04-2024 07:06 PM
Hi @Pam690 and thanks for the post.
Sorry you've been charged after returning the hub. I can sort this out for you. Check your inbox for my message and drop me over the details.
Cheers
David