router returned on 2-2-24 but still billed £85 I have proof of posting

[Chris_B]

@Pam690  Then you need to call customer services about this.  

[Pam690]

Hello Chris

I have tried  phoning  150 several times and replied with sending text messages stating the above

Sadly they don't phone me back

The Post Office have apologised  ,they agree that the tracking return was  correct ,and conclude that the parcel is lost

EE has to contact the Post Office and claim the £85 back apparently

The label address was 

BT/EE

Returns

Yorkshire Distribution Centre

YDC

XX10 1BT

This postcode has been mentioned on several threads going back years

Is this post code accurate?

I have done exactly what EE asked

So why do I get no response or my money refunded-it is dishonest

[David-M · Accepted solution]

Hi @Pam690 and thanks for the post.

Sorry you've been charged after returning the hub. I can sort this out for you. Check your inbox for my message and drop me over the details.

Cheers

David

[pat20_]

Hi, 

I called  BT within 7 days of receiving route and the sim card , that I will no longer  be need  of it as BT had  sorted it out my broadband.

BT sent me package with The label address  BT/EE Returns Yorkshire Distribution Centre YDC XX10 1BT , i went  and posted it on the 17th of October .  I  noticed  that EE billed me on 29/10/24 for the two items , i Called BT/ EE they told me they have not received the item. 

i no longer  have these items because l posted them.

I need help with this 

[Katie_B]

Good afternoon @pat20_. 

Thanks for coming here. 

By any chance did you get receipt or any tracking information when posting the router?

Katie