Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing ovedue

For some reason you have informed me my billing is overdue and payment not accepted. This is unconventional as there should be no issue with our account settlement. Please confirm as your app is also not operational - allegedly due to vital updates?

Upgrade

I have been offered an upgrade on mine and my husband’s contract with reduced monthly cost when it goes up in April will it revert to full price plus increase or offer price plus increase?

Old bill on credit file

Hi guys just wondering if anyone could help me, I’ve recently found an old EE bill from 5 years ago on my credit file I want to pay. I can only see the last 4 digits of the account number and after phoning EE they cannot locate the bill using my addr...

Resolved! Contract termination

Hi, how much does it cost to terminate a 2year contract with ee.? Iv had this phone for 15month £95 a month.

Resolved! Am I able to remove a number from account without phoning?

I'm looking to remove a number from my account without having to phone EE, the contracts end was December.I've done this before but I cant remember if it was through live chat or other means. Live chat doesn't ever seem to be coming up as an option a...

When you go to ee for fix a problem,they changing your contract.its a scamming

Hi,when I change my phone,my SIM card doesn’t work and I went to ee enfield town/london branch a month ago.Branch manager said me,just wait 20 min,we will sort this problem.and he gave me new sim card and he said me i changed your plan,you will pay l...

Extra Charges I have Never Used

Why am I being billed for Extra Charges I have never used? I have been in the Caribbean for six months and billed for Extra Charges for the past couple of months. I have only once used my phone to make or receive phone calls here, and after getting t...

Final Bill

Hi, I cancelled my phone bill and was said it would be £79 and this was around a week ago, i haven’t been charged the final amount however my phone number has been transferred over to my new mobile provider and when i sign into EE my phone is gone a...

Complaint

Evening all,I'm having a bit of trouble trying to get £40 refunded.Long story short, EE have collected £480 for a PlayStation 5. This should have been £440.No one seems to be able to grasp the fact that nine payments of £40 were collected between Feb...

Re: Statements

Yes. I want to download my statement