Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! End of contract - can I continue?

What happens at the end of an ee pay monthly phone contract - can I continue to use the phone, and what is the monthly cost?

Resolved! EE not cancelling contract within 14 days cool off.

Hope someone can help! I agreed to a mobile 4G wiFi contract on the 23rd April and received the hub etc on 24th. It wasn't suitable, poor signal and difficult to set up, and I phoned to cancel the contract on the 27th. I was assured I would have no ...

I have several lines on my account for several months ive been trying to find w

I have several lines on my EE account. For some reason for months now I'm unable to reduce ..downgrade 2 of my sims. Or upgrade aims or have new devices..I've called EE so many times..they either cut me off or fob me off I finally spoke to someone to...

I need to wait to get another phone on my contract?

Hello, I've got a phone with airtime plan for my wife on Monday from an EE store, and when I went to pick it up Wednesday ( because I'm a new costumer I couldn't get it delivered to my house), I wanted to get the second phone for me on the same contr...

Samsung watch 6

How comes I am being charged for 2 samsung 6 watches

Resolved! Lost and stolen

Hi I’ve lost my mobile I have sim only deal with you I need cancel have new one sent out thank you

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

Resolved! End of contract - can I continue?

Resolved! EE not cancelling contract within 14 days cool off.

I have several lines on my account for several months ive been trying to find w

I need to wait to get another phone on my contract?

Samsung watch 6

Resolved! Lost and stolen

Removed SPEND CAP but still unable to make calls

Out of contract and still paying full price?

Want to stop my auto debit for a few days as I am travelling

Im in my last 98 days of my current contract

Full works SIM

I would like to discuss my payment

Transfer Ownership of Additional Line

Change direct debit date

Sales pitch no deals poor customer services