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Jayc3
Investigator
Investigator

‎16-01-2024 10:00 PM

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that  i can’t disclosed I afford to to pay for it anymore and I’m within the 14 days of the cool down, i was wondering if it’s possible to still cancel my contract? 

0 Helpful
12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star
In response to nothingaboutme0

‎17-01-2024 06:01 PM

@nothingaboutme0 : They are technically the property of EE for the 1st 6 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Dingerbell70
Visitor
In response to nothingaboutme0

‎12-11-2024 08:05 AM

I upgraded one of my devices to a sim only plan instore as it is nearing the end of the contract. 
After giving it some thought I’ve decided that I no longer wish to stay with EE, Can I cancel the sim only plan ?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Dingerbell70

‎12-11-2024 08:30 AM

@Dingerbell70  No,  it was a store sale,  you don’t have a change of mind policy. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.