Cancel contract due to Roaming Pass price increase?

[Redmi]

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the price from £15 to £25 per month from October is not only not in line with the Consumer Price Index, but is also a price increase outside of your annual price increase in March.

As such, please confirm EE customers can cancel their contracts without incurring penalties.

[Tony319]

That’s what they did and that is why I complained.

I had received no prior notice of the price increase and they had quoted the monthly fee as being cheaper than the £2.29 daily fee. When I applied for the monthly pass the price quoted was £15.

You can’t offer someone a monthly deal at £15 and then increase it to £25 a few days later. To use the shopping analogy used by someone earlier, this is like charging someone £1 for a loaf of bread at the checkout and then stopping them at the car park exit and demanding another 50p.

[Mast0183]

Yep, fully agree. Joined EE knowing that my roaming would be £15.00 per month. A few months into a 24 month contract it's now £25.00 per month. I do travel and I took on the contract knowing what I would have to pay. Not only that we are a family account of 4 adults, so that's £100.00 per month roaming when we as a family travel abroad (probably 2 or 3 times a year). To say that I'm angry is understating the matter. I feel like I have been scammed and in this case the scammer is EE

[Mast0183]

Now that EE has put roaming charges up to £25.00 per month, £100.00 per month for a family account of four, can I cancel my contract without penalty. Without doubt the worst mobile provider I have ever been with. 

[Anthonyhi3365]

As a fellow EE customer I can understand everyones frustration at the raise in roam abroad pass charges that cover us for 1 months travel, being someone who reads every page of a contract before signing it if you look at the t's and c's closely when it comes to roaming it says you will be charged £2.29 a day for roaming in the EU/EEA unless you have a add on or smart benefit that covers roaming, this price has remained the same for years, the roam abroad pass is never mentioned in the t's and c's or contract agreements as this is something EE offers to make roaming cheaper, just means if you travel for 11 days or more you might as well pay for the add on or if it is less than 11 day trip just incur the daily roaming. In the contracts it does say other prices, terms and products may change during your contract which covers anything EE does not mention in the contract. EE changing the cost of the roaming add on pass is their right as it is a purchaseable add on outside of your allowances. Another things to consider is how much access charges are charged by the foreign telecommunications company this pass covers, as they raise their charges, EE have to. Say a American telecommunications company can provide a one 30 day rolling SIM/eSIM for say £20 they are obviously going to charge more to EE to use their network as a way to get their sales up. Another thing to consider about looking elsewhere is what raise of inflation a company uses at the end of March, no raise is good but EE uses the consumer price index making their raises small than a lot of big companies like Virgin/O2 who use the Retail Price index which is a lot higher which could result in paying more than you would on EE just because roaming is slightly cheaper

[HAPHAZARD]

U on a retainer?

[Mast0183]

Thank you for your reply. I will be leaving EE at the earliest opportunity.
There are providers out there still including EU roaming as part of the
contract and even as has been suggested that all will be charging before
long I doubt that it will be £25 per month. This is just post Brexit
profiteering

[Anthonyhi3365]

I wish I was, I am just posting that because I have seen comments on threads just like this where people who think they know things give the wrong advice and people listen to it, it is a waste of your own time messaging or calling EE thinking it is going to get you out of your contract early as it is not, there is no mis-selling as I have read in this thread, the price of £15 that was qouted when some people took out their contracts was the price at that time, I have been a EE customer since it was £10, £12, £15 and now £25, hopefully it does not go higher than the £25, I would hope when EE released their price increase for roaming add ons EE sales people informed people of the new price when selling a package, I didn't see it on my EE app until early/mid september so hopefully since then it has been qouted

[Anthonyhi3365]

Unfortunately they will still say no, if your trips is only planned for 7 days just don't buy the pass and roam per day, will work out at £16.03, obviously anything over 11 days would be the pass.

[Bobbyboy169]

I agree. First I was lied to when I was persuaded to switch from bt to ee about bt sport and roaming costs which were both free on my bt contract. I had to cancel  sport and now feel mugged by the unbelievable price rise for the roaming costs. I complained to ee and they opened a complaint case and just closed it without getting back to me. I will be looking to a new provider ASAP.

[Bobbyboy169]

EE listen to your customer's or loose them.