Can't view my bills online

[Dawn1517]

I've been trying to view my bills online but it just says the service isn't working at the moment. I have tried calling and even though I explained how difficult it is to see bills on my phone screen, all the EE customer service person could do was tell me to download the app and have someone in the shop read it out to me. Alternatively I need to pay £3 a month for paper bills. 

I have a more inclusive solution. Fix the website!  I can see everything on my computer screen. How is it ok to discriminate against people who need a larger screen to read more complicated paperwork? I think it's awful to neglect a bunch of your customers like that

[Leanne_T]

Thanks for coming back to us and letting us know the text service works @JD1421 

If you're online account isn't showing your billing details, please give us a call on 150 and the team will get the account checked and see what is needed to get this resolved for you. 

Let us know how you get on. 

Leanne.

[JD1421]

Just phoned 150 and ended up with a message from my mobile phone service provider which threw me because I didn't know that the two companies were linked.  Turns out that you're not.  You gave a helpline number assuming that I have my mobile phone with you as well.  That's not a clever assumption to make.  I surfed, found the correct phone number for your helpline and have had two very helpful calls this afternoon, unlike this online trail.

[Leanne_T]

Hi there @JD1421 

I really do apologise for providing the 150 number when your account is not for mobile and you are with another provider. 

Our full contact details if you need these at any time can be found on the Contact Us page. I hope this is all now sorted for you and really appreciate you coming back to let me know and for the feedback I will certainly take this on board. 

Leanne.