Can't upgrade due to login loop...

[Khane]

So...

I'm due an upgrade (since august but this problem persists), I login to the EE website, I click the upgrade button to begin, I'm then met with the message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do", but I'm already logged in no? Correct, I'm still logged in but I can't get to the upgrade menu, okay I'll try shopping for new instead of upgrade, I get met with the same message "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do".

I'm stuck in an endless loop of not being logged in, dispite being logged in without any option to upgrade.

Thanks.

[Leanne_T]

Hi there @Khane 

I am sorry this was missed when I replied to you and appreciate you coming back and letting me know. 

If this has been happening on different browsers, we would need to get this looked into in more detail. Please give us a call on 150 if you have not already, and the team will get this checked to see what could be causing this error to show when you are logged into your EE account. 

Please let me know how you get on 🙂

Leanne. 

[Leah0374]

The website obviously still hasn't been fixed as I'm experiencing exactly the same problem as Khane and others.

[itskieran]

It's been doing this for years. Tbh you can get better deals that aren't available online if you call 150, speak to the sales/retention department, and complain that you can't do it on the app or website.

Just searching the error message brings up so many threads from this very forum, yet the response from EE is the same every time. It seems to break a few weeks before the contract ends, as I checked and it was working a few weeks ago.

[mrufek]

Same issue here, tried Chrome, Edge and the app on my mobile. I'm getting the same "unfortunately we couldn't log you in" message. I'd easier to switch to another provider than to get an upgrade from ee. What a shame, a tech company with a broken website for moths, if not years...

[Leanne_T]

Morning @mrufek 

Thanks for coming to the community. 

If this has been happening on different browsers, we would need to get the account looked into to see what could be causing this error message. Please call our technical support guides on 150 and they will run some troubleshooting to let you know what is needed for you to upgrade online. 

Leanne.