SIM Only Upgrade - Page Stuck in Loop on Device Selection

[mhumphries42]

This page doesn't work in 2026. Just loops back to the device upgrade page. I need to upgrade to SIM only, there are no devices I want. Poor choice of devices.

[Mod edit: Title added]

[Katie_B · Accepted solution]

Hi @mhumphries42. 

Thanks for coming here. 

I am sorry to hear you are experiencing issues when trying to upgrade your SIM. 

To complete this I would recommend giving us a call. 

Our customer care team will be happy to help and will then be able to look into the issue you are experiencing with your online account. 

Katie