Can't see bill amount

[meogen1000]

I just get this whenever I try to view my current bill amount on the app or the website. It has been like this for a few weeks now. I have even tried using different devices and clearing my cache and cookies, but with no luck. Any ideas?

[Alex_H · Accepted solution]

Hi @meogen1000,

Welcome to the EE Community

It sounds like you have already tried everything we would recommend, if it is effecting all different devices it sounds like an account based issue. 

I would suggest giving our technical team a call so they can investigate the issue further and help find out why this bill is not available to view.

Alex