The EE Community

Vauxhall station congestion

Hi! Was travelling on the 30/03/2025 at around 18:30 and in the Vauxhall station entrance I had 4 bars of 4G but absolutely no throughput! Was quite difficult as I couldn't load up my ticket collection code, didn't check phone callsMade a report in t...

Hi where is my new order of I .phone ?

Enhancer not connecting

Hi my Wi-Fi enhancer connects with Ethernet but once I disconnect and move it it can’t find the router. It’s only 10 metres from the router 

Email problems due to EE being blacklisted

Hi Bristolian, can you please advice me ? , I have email problems due to EE being blacklisted (uceprotectl3)

Installation timescale - so far 3 months and waiting

I ordered in Jan and despite many many chases do not even have a date to install 1.6gb broadband. I know it’s Openreach but if they were honest about possible timeframes I would never have contracted. what are others experiences of time to install?  ...

Smart Meter connot connect to poor mobile signal

I'm with EE, and get a fine connection on phones via broadband wifi. But our smart meter is dumb because we live in a poor network area. Octopus say "Unfortunately, smart meters typically connect through the DCC (Data Communications Company) network,...

Wrongly charged and told different.

Hi, my contract was due to expire on May 2nd. I went into the store last week as I was curious if I had any bills/money to pay before the end of contract. I went in to make sure no money was owed and that my contract would be fully cancelled for the ...

SW40J WiFi Extender not connecting from more than 1m

Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...

Data connectivity in Windsor Berkshire

i live in Windsor and have huge issues with data connectivity. In the centre of town and back at home, inside and outside. I went into store to ask for help and unfortunately was just sold to. My wife’s uses another provider and they don’t have the s...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...