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Can I leave EE without being charged at the end of my contract?

Davidjay
Investigator
Investigator

My contract expires soon but I'm still being told by EE I'll be charged X amount to leave "early:" when can I leave without incurring a charge?

Do I have to wait the exact date of the contracts length?

 

6 REPLIES 6
bristolian
EE Community Star
EE Community Star

How are you being told you'll be charged to disconnect before the end of your minimum term?

You always need to give at least 30days notice to terminate, but if that notice expires before your minimum term does, then early termination charges apply.

An automated text message from EE I receive whenever I click "I want to leave ee"  on the ee website.

It's says to leave early will cost x amount,

I currently have 44 days left on contract.

 

XRaySpeX
EE Community Star
EE Community Star

It is just informing you how much it'll cost if you were to leave NOW, not at the end of your min term. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes I understood that, my question is when can I leave without paying?

 

Does it need to be precisely on the date the contract expires or can it be so many days leading up to it? 

bristolian
EE Community Star
EE Community Star

You always need to give at least 30days notice to terminate, but if you terminate before your minimum term ends, then early termination charges apply.

XRaySpeX
EE Community Star
EE Community Star

You can give your notice to cancel w/out any charges 30 days before the end of your min. term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP