Broadband

[barnesbeth115]

Hi it’s Beth I currently have a WiFi broadband with you and I’ve noticed that you’ve tired taking the payment out today, I’ve tried to ring 3 times but no answer i don’t get paid till next Friday so could you take it out next Friday and also could I request what days to take to payment out please? Thank you 

[barnesbeth115]

The number you gave me I tried ringing it before and it said please enter the number you are trying to reach 

[Leanne_T]

Hi @barnesbeth115 

If you call the number and select option 2, then option 1, option 2 and then option 1 and follow the options for your account type and this will direct you to a guide when they are available. 

Leanne.

[barnesbeth115]

Ah right okay thank you I will do that tomorrow 

[Leanne_T]

No problem @barnesbeth115 

Leanne 🙂

[XRaySpeX]

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Try calling CS on the Freephone no. in my sig.

[barnesbeth115]

This is the first time I’ve not been able to pay it on time