Broadband

[barnesbeth115]

Hi it’s Beth I currently have a WiFi broadband with you and I’ve noticed that you’ve tired taking the payment out today, I’ve tried to ring 3 times but no answer i don’t get paid till next Friday so could you take it out next Friday and also could I request what days to take to payment out please? Thank you 

[Leanne_T · Accepted solution]

Hi there @barnesbeth115 

Thanks very much for coming to the community. 

I am sorry we have no account access to help you with the payment and change the payment date, if you can try calling us again on 150 from an EE phone, or 07953 966 150 from any other phone and the team will be happy to help. 

Let me know how you get on 🙂

Leanne. 

[barnesbeth115]

Hi Leanne_T 

I don’t understand what you mean you don’t have an account access with my payment? I have an internet  broadband with you. I have tried to ring but no answer 

[Leanne_T]

Hi @barnesbeth115 

Thanks for coming back to me. 

The Community Support Team are unable to access your EE account and help you change the payment date and help with the direct debit that has been attempted today. 

You would need to speak to one of our billing guides by giving us a call, they have account access and can help you get this sorted 🙂

Leanne.

[barnesbeth115]

What’s the number so I can call them ??

[Leanne_T]

Hi @barnesbeth115 

You can call 07953 966 150 and a guide will help you get everything sorted 🙂

Leanne. 

[barnesbeth115]

Okay thanks 

[Leanne_T]

No problem at all @barnesbeth115 

Leanne 🙂

[barnesbeth115]

Any more problems I’ll message back tomorrow 

[Leanne_T]

Thanks very much @barnesbeth115 

Hopefully you get everything sorted this evening 🙂

Leanne.