Bought in EE store Unlimited data broadband sim

linmc
Investigator
Investigator

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls.  Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sort this out please.

                                                                                                       Jean

5 REPLIES 5
linmc
Investigator
Investigator

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls.  Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sort this out please.

                                                                                                       Jean

XRaySpeX
EE Community Star
EE Community Star

@linmc : Unlimited data SIMs have a personal use FUP of 600 GB pm over up to 11 devices connected devices. Who or what told you 1000 GB pm?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
linmc
Investigator
Investigator

In store Manager explained the deal 

linmc
Investigator
Investigator

Thank you for your reply Xray. Also what I should have mentioned but didn't i use about 200-370gb a month so this shouldn't cause a problem then.

                                                                     Jean

XRaySpeX
EE Community Star
EE Community Star

He got it wrong! Originally a coupla years they came out with a FUP of 1000 GB but were reduced to 600 GB some time after.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP