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Billing

HMcMill92
Visitor

‎12-09-2022 07:56 AM

Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’ve already paid? 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎12-09-2022 08:13 AM

@HMcMill92  

At a guess, I’ll say you’ve been charged you have a roaming enabled and this is a refundable token. If you want this back now just call customer services.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.