Billing

[stevehills]

Good Morning

i can’t seem to find my latest bill anywhere in the app. It’s not there and I’ve looked everywhere.

this is annoying and for a company this big.

the app definitely needs an overhaul how am I suppose to budget when I can see my bill 

[Michael_D]

Hi @stevehills 

Thanks for coming to the community.

You should be able to see the bills in the EE app by going to Manage then Billing.

It will then have the option of seeing your full bill, changing which bill you want to view and downloading the bill as a PDF.

If that doesn't work, what do you see?

Michael

[stevehills]

Hi Michael

i don’t see anything when I go through all the steps you described 

[Schockwave]

@stevehills , have you tried uninstalling the app, rebooting, then reinstalling the app? Does that then solve the problem?

You should actually see view my bill when you log into your app, or click on Manage and then see Billing, click on that and then choose the one you want to view.

If that does not work, have you tried logging in via the website into your account and checked the billing there?

[stevehills]

Still doesn’t work

[Michael_D]

What do you see @stevehills?

If you can provide us with a screenshot of what you see we can look to help further. Just be sure to block out any personal or account details.

Have you been able to try logging in on the EE website as @Schockwave mentioned?

Michael

[stevehills]

This is all I get, nothing on the main Home Screen either 

 

[Michael_D]

Was there meant to be a picture attached @stevehills? There is nothing showing.

Michael

[stevehills]

Yeah sorry it’s just a screen shot of my Home Screen not showing any billing info 

[Michael_D]

Does it show the same on the website @stevehills?

Can you view any account details?

Have you been able to view bills in the past?

Michael