Billing

Amy8806
Visitor

‎09-04-2025 04:17 PM

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-04-2025 05:27 PM

This user discussion group is not at the other end of your transaction. We can have no access to your specific account. You need to raise this with CS.

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Chris_B
EE Community Star
EE Community Star

‎09-04-2025 08:06 PM

@Amy8806  EE don’t give out free Apple Watches so why shouldn’t you be charged ?     If you have a phone contract that gives you free unlimited data on a watch and you purchased a new watch from EE you still have to pay that watch contract you’ll just get unlimited data.   Once you actually pay off that contract and you take out a sim only contract for that watch only then would you not be charged the £7 for that cellular contract because of the phone contract.  

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