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Billing

Amy8806
Visitor

‎09-04-2025 04:17 PM

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-04-2025 05:27 PM

This user discussion group is not at the other end of your transaction. We can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

‎09-04-2025 08:06 PM

@Amy8806  EE don’t give out free Apple Watches so why shouldn’t you be charged ?     If you have a phone contract that gives you free unlimited data on a watch and you purchased a new watch from EE you still have to pay that watch contract you’ll just get unlimited data.   Once you actually pay off that contract and you take out a sim only contract for that watch only then would you not be charged the £7 for that cellular contract because of the phone contract.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.