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Billing

julia1992
Explorer

‎05-12-2022 06:29 PM

hello my contract ended on 29/11/2022. I called earlier to end the contract and again I was billed for the next month what's going on?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2022 06:39 PM

When were you billed? When did you call to cancel? They probably crossed over.

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Leanne_T
EE Community Support Team

‎06-12-2022 08:05 AM

Hi there @julia1992

Thanks for coming here. 

Once the account has been cancelled, you will receive a final bill from us which would include a credit for any line rental paid in advance that you didn’t use. 

Please see our What happens to my phone bills if I leave EE? | Help | EE, Help page for more details. 

Leanne.

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