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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60054 Views
  • 69 replies
  • 14 Helpful

Non Trade In Charge

HelloI'm on the Upgrade Anytime plan and have recently upgraded to the 14 Pro Max. I have received the following email not long ago:If we don’t receive the Apple iPhone 13 Pro Max 256 by October 07, 2022, any trade in discount applied will expire and...

marcelb1 by • Contributor
  • 950 Views
  • 3 replies
  • 0 Helpful

Resolved! My bill is in the minus numbers

I was on contract but recently went over to PAYG. I'm finding it really complicated to understand but my main question is that my bill is say - £57 odd. I paid my contract off though. What does it mean? 

Lynseyloulou by • Established Contributor
  • 2354 Views
  • 3 replies
  • 0 Helpful

Keep old phone

I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone? 

Returns pack

Hi I have ordered an upgrade.  I usually get a returns pack, however, I received a text telling me where to post the phone.  How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.  I have been on hold ...

Resolved! If I don't upgrade am I then in a rolling contract?

Hi,My EE 24 month contract is up at the end of this month, but I don't see a better deal right now and want to keep my smart benefit. If I don't do anything will this just move into a rolling contract (same price, same package)? And can I then cancel...

tori11 by • Explorer
  • 856 Views
  • 4 replies
  • 3 Helpful

Discounts

I have switched from O2 to EE. I have been informed that I am already added to get NHS discount but it’s not reflecting on the current bill. Could you please let me know as soon as possible if you have added the discount on my bills. Many thanks 

Pranic by • Investigator
  • 400 Views
  • 2 replies
  • 0 Helpful
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