How do I speak to someone about upgrading?

[James_B]

Hi @Florencereeve20,

Welcome to the EE Community. 🙂

Please call 150 from your EE phone. 

Thanks

James

[Florencereeve20]

Hi,

Thankyou! A question - if I am to upgrade now - which I can to an phone 13 - my current iPhone 11 monthly bill comes out on the 6th of each month, does this mean if I upgrade to my iPhone 13 - I will have to pay two payments of my new iPhone 13 for next month and my iPhone 11?

[Leanne_T]

Hi @Florencereeve20

Thanks for coming here. 

Please see our Understanding your bill after an upgrade, Help page for full details 🙂

Leanne.

[XRaySpeX]

No, you only pay for each phone pro-rata for the time you have it.

[Florencereeve20]

I have just upgraded my iPhone 11 to an iPhone 13 - I have paid the £50.00 fee to be paid, the money has gone out of my bank account - but I have had no confirmation or anything to say my order has been recieved?? I did this online..

[Florencereeve20]

Thank you!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Florencereeve20]

Hi

So basically I have upgraded earlier this evening, but had 0 confirmation by text or email....?? Not sure what's happened.. the money has gone out of my account?

[Christopher_G]

Hi @Florencereeve20.

Did you get an on-screen confirmation? What kind of phone did you choose? 

Chris