27-10-2022 03:00 PM
06-01-2023 09:54 AM
No, so it went back to the Home Screen after payment.. but payment has actually gone out of my bank for the payment fee of £50.00. It was an iPhone 13.
06-01-2023 10:14 AM
It sounds like it has gone through, since the payment has been taken, @Florencereeve20.
It may be worth speaking to our Mobile Care team so that they can double check.
Chris
06-01-2023 10:58 AM
Do you have the link to speak to someone online? As I can't get through on the mobile team?
06-01-2023 11:46 AM
I don't think there's a link to chat to someone about upgrading, @Florencereeve20.
What happens when you call and choose the upgrade option?
