Billing not clear

MAC553
Visitor

‎11-04-2023 10:42 AM

I have just viewed my bill and it shows an extra charge of £6.48 for a call I made to Spain on 5/4/23. The bill shows it as 1 call lasting 2hours +. In fact the call lasted just over 3 minutes. Why is this. 

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎11-04-2023 11:33 AM

Hello @MAC553 ,

Welcome to the community,

You would have to speak to customer service, as there is no account access here this is not customer service, but a public forum. Customer service will be able to take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.