Billed twice

HayleyJay
Visitor

‎20-12-2023 11:49 AM

I went online to pay my bill this morning (manually, I don't have direct debit set up). First time it errored so I went to pay again. This time it worked and I got a confirmation email, but checking my pending transactions the payment was taken twice. Will one of these transactions be released back to my bank account?

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XRaySpeX
EE Community Star
EE Community Star

‎20-12-2023 12:43 PM

If it's still "pending" at your bank, it should be removed.

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