Billed twice from 2 bank accounts

Sarah1012wilson · ‎15-09-2026

Hi, I have a contract with EE broadband and mobile for myself, my partner and my son.

We have realised I am paying and also my partner is paying so it looks like a duplicate account, please help?

My number is ***********.

[MOD EDIT - REMOVED PERSONAL INFO FROM THE PUBLIC FORUM]

Ritu_D · ‎16-09-2026

Welcome to the community.

I appreciate this can be concerning, as XRaySpeX has mentioned above it could be that you are paying for them separately.

If you have access to your online accounts you can take a look in there.

Or if you'd prefer Contact our guides and they will be able to take a look into this for you.

Thanks

Ritu

View solution in original post

XRaySpeX · ‎15-09-2026

EE BB & mobile are billed separately even when under the same EE a/c. Could it be that you are paying for 1 of them & your partner for t'other?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ritu_D · ‎16-09-2026

Hi @Sarah1012wilson