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Athenagee
Investigator
Investigator

‎22-10-2022 12:54 PM

Hi there I spoke to someone over the phone about my pay monthly sim, as I was going to get a phone on contract but was unable. But as I am an nhs worker it says I get 20% off and he says with the sim contract it still stands and even though it says 21 on the agreement 16 pounds something will be taken but it still says 21 I’m confused was there a mix up didn’t it work many thanks Athena 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎22-10-2022 03:03 PM

Hi @Athenagee,

Welcome to the EE Community. 🙂

You'll still see the normal plan cost in My EE, but you should see the 20% discount on your bill. Has your first bill been produced yet?

James

0 Helpful
Athenagee
Investigator
Investigator
In response to James_B

‎22-10-2022 04:17 PM

It has I think I don’t really know what I’m looking at but it says latest
bill £21
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Athenagee

‎23-10-2022 08:37 AM

Hi @Athenagee,

Our Customer Care Team will be happy to check your discount has been applied if you get in touch.

Thanks

James

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