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Bill

Lisaadele15
Visitor

‎04-06-2023 06:14 PM

Hi I have just been asked by text by ee for £16 towards my balance  but my direct  debit  of £28 came out on the 4th May so unsure why asking for more money

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-06-2023 07:05 PM

@Lisaadele15   That’s probably a scam.   Is there a link in that message for you to use ?  If there is it’s definitely a scam.  Do not click it and you need to forward that message to 7726 and then followed by the number when prompted.   Then delete the message.  

can you post a screenshot of it ?  Remove and personal information from it first though. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎04-06-2023 09:20 PM

It's now the 4th June & so you are due for your next payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP