cancell sim contract help

[roxywilma1212]

i am 5 days into sim 12 month contract i have found a better deal , when i try and cancel online i get a txt saying to end contract early i have to 186 pound.?

[roxywilma1212]

when i try to cancel online i have recieved a txt message saying i will have to pay 186 pound for ending contract early . i thought i had 14 days  to cancel

[Chris_B]

@roxywilma1212  You can not do it online you have to call customer services and inform them you don’t want it.    This can only be done if you took out that contract online or over the phone.  If it was a store sale there is no cooling of period. 

[XRaySpeX]

@roxywilma1212 : You are not cancelling contract online. All you are doing is enquiring how much it would cost if you were to cancel contract.

You only have 14 days to cancel from when you received it & you ordered it online or by phone.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.