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Being charged twice

JamuThatsWho
Visitor

‎07-05-2024 01:08 PM

I recently switched from a legacy Fibre Plus account to a new Full Fibre 150 plan, but my previously plan hasn't been cancelled so I'm still paying two bills. I contacted EE on 04/05/2024 about this but missed the call back on Monday and don't really have time this week to ring up.

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1 REPLY 1
Leanne_T
EE Community Support Team

‎07-05-2024 03:15 PM

Hi there @JamuThatsWho 

Thanks for coming to the community. 

To get an update on your account query, please get back in touch with our broadband team when you get the chance. They will have access the account notes and provide an update to you 🙂

Leanne.

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